Our Helpline Services
We’re here to help you
Your phone call is important to us. You can expect prompt and courteous customer service from our Helpline counselors. They can help you in any language.
Monday to Friday, 8:30 a.m. to 8 p.m.
Saturday and Sunday, 10 a.m. to 6 p.m., except for designated state holidays
Our Helpline will:
- Explain the assessment process
- Schedule your assessment at a time that is convenient to you
- Answer your questions about our services
To schedule your assessment, we will ask for your Medicaid or Social Security number. We look forward to assisting you!
Information for Departments of Social Services and Managed Care Plans
For information about your request for an assessment or general inquiries, please call:
NYIA Operations Support Unit
Monday to Friday, 8 a.m. to 7 p.m.
Saturday, 10 a.m. to 6 p.m., except for designated state holidays
Local Departments of Social Services: Click here for information on how to assist clients to receive an Immediate Need Assessment with the New York Independent Assessor.
Managed Care Plans: Click here for information on how to assist members to receive an Expedited Assessment with the New York Independent Assessor.