Language

English

Information for Departments of Social Services and Managed Care Plans

For information about your request for an assessment or general inquiries, please call:

NYIA Operations Support Unit 
Phone: 1-855-665-6942 
TTY: 1-888-329-1541

Monday to Friday, 8 a.m. to 7 p.m.
Saturday, 10 a.m. to 6 p.m., except for designated state holidays

Our Helpline Services

We’re here to help you

Your phone call is important to us. You can expect prompt and courteous customer service from our Helpline counselors. They can help you in any language.


Phone: 1-855-222-8350
TTY: 1-888-329-1541


Monday to Friday, 8:30 a.m. to 8 p.m.
Saturday, 10 a.m. to 6 p.m., except for designated state holidays

Our Helpline will:

  • Explain the assessment process
  • Schedule your assessment at a time that is convenient to you
  • Answer your questions about our services

To schedule your assessment, we will ask for your Medicaid or Social Security number. We look forward to assisting you!